Refunds

AUSTRALIAN AND NEW ZEALAND RETURNS

 

HOW DO I EXCHANGE OR RETURN AN ITEM?

We are happy to receive returns for a refund or store credit within 30 days of purchase. A Store credit is for full purchase of the of the goods (excluding shipping) plus 10% bonus.

Send an email to hello@lussoloud.com.au with your order number and details of your return request. Will will reply with instructions on how and where to ship your goods to!

Sale items are final and cannot be returned or exchanged.

 

RETURN SHIPPING

The costs associated with returning goods are the responsibility of the customer. 

 

MY RECEIVED GOODS APPEAR DEFECTIVE?

Yikes! Send an email to hello@lussocloud.com.au with your order number and details of the goods so we can have it resolved ASAP!