Any questions?
Our Products
When are you getting more stock?
Our next shipment is due September 2026
How do I return shoes that don't fit or aren't right?
Visit our Returns & Warranty page for more info.
What are the care instructions for Lusso Clouds?
Scenario Slide, Scenario Slip-On and The Rosa (IP-EVA )
Spot clean, hand wash, or machine wash on the gentle cycle. Air dry.
Heat & Sun Exposure
Lusso Cloud Scenario and Rosa slides, like all footwear manufactured with EVA, may shrink, warp, or lose shape if exposed to excessive heat or prolonged direct sunlight. This includes, but is not limited to, being left in a hot car, near heat sources, or in direct sun for extended periods.
Damage caused by heat or sun exposure is not considered a manufacturing fault and is therefore not covered under our warranty or returns policy.
To maintain fit and performance, we recommend storing and drying your slides in the shade and avoiding high-temperature environments.
This does not affect your rights under the Australian Consumer Law.
Waffle Knit
Brush off excess dirt with a towel and machine wash on the cold/delicate setting (we recommend using a linen bag). Avoid bleach. Air dry.
Suede
We recommend spraying with a leather/suede protectant before first wearing. If they get dirty, spot clean with a suede brush and suede cleaning solution, then re-apply the protectant. Air dry. Do not machine wash. Smooth Leather
If they get dirty, spot clean with a damp cloth and leather cleaning solution. We recommend applying leather grease from time to time on the upper of the shoe. Air dry. Do not machine wash.
Corduroy
Brush off dirt with a towel or soft brush, then spot clean with mild soap and a damp cloth. Air dry. Do not machine wash. Shearling Lining Hand wash only. Air dry.
Shipping
Where do you ship to?
Australia and New Zealand
How long will my order take to arrive?
- STANDARD shipping will take approximately 4-5 business days
- EXPRESS shipping will take approximately 2-3 business days
- INTERNATIONAL shipping will take approximately 5-7 business days
I’m placing an international order? Does shipping cost include duties and/or taxes?
Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders delivery duties unpaid (ddu), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers. You may choose to have duties and taxes collected at the time of order depending on your shipping method.
Returns & Warranty
Do you offer even exchanges?
We don’t offer exchanges.
But no stress — if your order is eligible, you can send it back for a refund by following the steps below.
How do I return an eligible item?
We’re happy to look after a refund as long as:
- The product hasn’t been worn (other than a quick try-on for size) – it must be in original condition.
- It’s a full-priced item (sale items can’t be returned unless they’re faulty).
- All original packaging and tags are included and intact.
- The product is returned within 30 days of purchase.
If that all sounds like you, you’re good to go!
What is the return process step by step?
Need to make a return? Visit our Returns & Warranty page and follow the step-by-step guide to return your eligible item.
Need a Little More Help?
Can't find what you're looking for? We'd be happy to help. Send us a message and we'll make sure you get the answers you need.